Talkdesk is pioneering a new era of Customer Experience Automation (CXA) and is seeking a Senior Partner Solutions Engineer to drive the growth and technical enablement of key partners across the United States, Canada, and Latin America. The role involves deep technical engagement, partner enablement, co-selling support, and technical thought leadership to ensure mutual partner and customer success.
Requirements
- Regional Experience: 12+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector.
- Channel Background: Solid experience working with TSB/TSD, Service Providers, Regional Systems Integrators, National Partners, and VARs, with a proven understanding of a channel-centric GTM approach within the US markets.
- Technical Leadership: Proven ability to lead and drive complex technical engagements and serve as a subject matter expert without direct people management responsibilities.
- Telephony & Protocol Knowledge: Experience with at least one Unified Communication protocol (e.g., SIP, WebRTC, RTP) and familiarity with Call/Message processing Proxies and Session Border Controllers.
- Applied AI Expertise: Hands-on experience or strong familiarity with modern Agentic AI technologies, including the practical application of LLMs (e.g., OpenAI, Google, AWS) for Contact Center and Customer Experience Automation use cases.
- Communication: Excellent communication, presentation, and whiteboard session skills with an ability to clearly articulate complex technical ideas to highly skilled and experienced Partner audiences.
- Education: Bachelor's degree in Engineering, Computer Science, MIS, or an equivalent combination of education and years of relevant experience.
Benefits
- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- Retirement Benefits: 401(k) plan
- Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
- Paid Holidays: Talkdesk offers 14 paid holidays each year.
- Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
