Client Experience Manager - Ingressotek

Role Overview

The Client Experience Manager is a high-energy, hands-on operator who owns a book of business for Ingressotek. They are the primary point of contact for clients, lead onsite contractor teams, and are accountable for the outcome of every event in their portfolio.

What You Will Do

Own a book of business, serve as primary point of contact for clients, lead onsite contractor teams, run planning process, be technical expert, travel and execute, grow relationship, and capture lessons.

Why It Might Be a Fit

This role is built for someone with the chops to manage real client relationships and the hunger to grow into a much bigger seat. Top performers in this role have a fast track to Senior Manager, Director, and beyond.

Requirements

• 3 to 6 years of experience in event operations, project management, client services, venue operations, or a comparable hands-on field
• A track record of owning something and delivering
• Real comfort being on your feet, on the road, and on a job site
• Strong communication skills, written and verbal
• Mechanical and technical aptitude
• Working proficiency in Google Workspace, especially Google Sheets
• A passport, the ability to obtain one quickly, and the willingness to use it
• The ability to pass a comprehensive background check and to handle sensitive client information with discretion

Benefits

• Medical, dental, and vision coverage
• Multiple medical plan options with preventive care, prescription coverage, telemedicine, and mental health support
• Tax-advantaged accounts, including FSA, Dependent Care FSA, and HSA, employee support programs, and company-paid life and AD&D insurance
• 401(k) retirement plan with a 3% employer safe-harbor match
• Unlimited Paid Time Off