Application Support Analyst

As an Application Support Analyst at Storyteq, you'll be a key part of keeping our systems running smoothly, especially our in-house MarTech tools that teams across the business rely on every day. You'll be the go-to person when colleagues or clients need technical support, helping them troubleshoot issues, resolve tickets, and keep everything moving.

Requirements

• Provide second-line technical support to internal teams and external clients.
• Troubleshoot and resolve application-related issues, including diagnosing problems, researching solutions, and implementing fixes.
• Collaborate with cross-functional teams to resolve complex technical issues and drive continuous improvement.
• Manage and prioritise support tickets and incidents using our Jira Service Management tool.
• Create and maintain documentation for support processes and solutions, including creating knowledge base articles in Confluence.
• Prioritise and handle ad-hoc projects alongside your daily responsibilities.
• Support the service desk team with tasks including investigating and testing.
• Create and oversee Change Requests while collaborating with other teams to successfully complete assigned tasks.
• Assist in resolving ongoing issues reported through our Monitoring and ITSM tool.
• Successfully complete comprehensive in-house training on our products, ensuring the acquisition and mastery of technical knowledge, which are supported and filled through our internal training portal.

Benefits

• 25 days’ holiday + bank holidays
• Annual Wellbeing Day
• Pension Scheme
• Corporate Medical Cash Plan
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme
• Cycle to Work Scheme
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme
• Enhanced Family Friendly Leave