The Intake Specialist position is responsible for intake functions on mail, email, and online complaint applications received by the Department of Labor. The ideal candidate should be hard working, able to communicate, and a team player. This position offers an exceptional benefits package that includes health insurance, including eye care and dental, Deferred Compensation, life insurance, and retirement.
Requirements
- Performs intake functions on mail, email, and online complaint applications received by the Department of Labor (DOL).
- Reviews complaints for jurisdiction, completeness, and correctness.
- Answers multiple telephone lines for the Fair Labor Standards Division, including phone lines handling minimum wage and overtime, child labor, rest and meal breaks, and wage payment and collection act inquiries.
- Responds to general inquiries received by Fair Labor Standards via email and in person.
- Serves as designated back up person for the processing and verification of monies collected by the agency.
- Assists with other FLS functions as needed, including review of Child Labor Certificates, review of sub-minimum wage applications, referral and tracking of cases to the Office of the Attorney General, and more.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Benefits
- Competitive Group Insurance benefits including health, life, dental and vision plans.
- Flexible work schedules (when available and dependent upon position)
- 10 -25 days of paid vacation time annually (10 days for first year of state employment)
- 12 days of paid sick time annually which carryover year to year
- 3 paid personal business days per year
- 13-14 paid holidays per year dependent on election years
- 12 weeks of paid parental leave
- Pension plan through the State Employees Retirement System
- Deferred Compensation Program – voluntary supplemental retirement plan
- Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
