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Job description
We're looking for a Customer Experience Manager to lead our customer listening and VoC frameworks, analyze customer feedback, and drive improvement activity across the business. As a key member of our CX team, you'll own how we measure, understand, and articulate our end-to-end customer experience, delivering insight that supports customer loyalty, retention, and CLV.
Company
Finance
SquareTrade, the consumer-facing arm of Allstate Protection Plans, has been a pioneer in product protection for two decades. The company offers extended warranties and service plans for a wide range of electronics and appliances—from smartphones and TVs to furniture and household items—across North America, Europe, Japan, and Australia. Its competitive advantage lies in a combination of innovative coverage options, a seamless digital claim process, and a customer-centric culture that earned over 70% of consumers preferring its plans over rivals. With more than 140 million customers and partnerships with major retailers and mobile carriers, SquareTrade delivers reliable protection that helps customers return to normalcy when life's unexpected events occur.
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