Digital Protection Operations Manager

SquareTrade, the fastest growing partner in the global device protection market, is seeking a Digital Protection Operations Manager to lead the operational delivery and governance of its new Digital Protection Insurance product.

Requirements

• 5+ years customer service operations experience
• Strong understanding of personal identity and cyber theft incidents and insurance case assessment
• Knowledge of fraud-prevention and public-sector reporting agencies
• Ability to interpret and apply insurance policy wording in operational contexts
• Strong vendor governance, stakeholder management and communication skills
• Data-driven, analytical and detail-focused
• Digitally minded with experience in omnichannel support environments
• Highly organised and comfortable working in a fast-paced, multi-market operation

Benefits

• Confidential and EEO-compliant environment
• Hybrid work model: 3 days in the office, 2 days from home