Lead Solutions Architect

Sprinklr seeks a Lead Solutions Architect to partner with sales, product, and customer success to drive revenue by architecting and demonstrating Sprinklr's Unified-CXM platform's integration with enterprise technology ecosystems.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or Engineering; Master's degree preferred.
• 7+ years of experience in enterprise platform architecture, with a focus on integration design, middleware, and API-led connectivity across SaaS, cloud, and on-premise environments.
• 5+ years of experience architecting and demonstrating integration solutions in a presales, solutions engineering, or technical consulting capacity, with a demonstrated ability to drive revenue impact.
• Deep expertise in enterprise integration patterns — including event-driven architecture, RESTful API design, webhook orchestration, ETL/ELT pipelines, and bi-directional CRM/CDP sync.
• Hands-on experience with enterprise SaaS connector ecosystems such as CRMs, DAMs, lead management, workforce management and customer feedback platforms.
• Familiarity with Customer Data Platforms (CDPs), Digital Asset Management (DAM) systems, and marketing automation platforms and their integration with engagement or CXM platforms.
• Strong knowledge of AI, automation and ML frameworks including large language models, NLP engines, and analytics services within customer engagement workflows.
• Proficiency with integration tooling and standards: REST/GraphQL APIs, OAuth 2.0, SAML/SSO, JSON/XML data formats, iPaaS platforms, and enterprise API gateways.
• Strong ability to perform deep-discovery of a customer's integration architecture and map it clearly to Sprinklr's platform capabilities — identifying quick wins, phased rollout paths, and long-term extensibility.
• Excellent communication skills with the ability to present to and influence enterprise architects, IT decision-makers, and C-suite executives — translating technical integration concepts into business outcomes.
• Experience contributing to thought leadership via presentations, sales enablement, and community engagement.
• Strong knowledge of data privacy, compliance, and security frameworks (SOC 2, GDPR, CCPA) as they relate to cross-platform data integration.

Benefits

• 401k plan with 100% vested company contributions
• Flexible paid time off
• Holidays
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage