Implementation Consultant

Sprinklr is a leading Unified Customer Experience Management (Unified-CXM) platform empowering brands to deliver extraordinary experiences at scale. As an Implementation Consultant, you will ensure customers receive the best onboarding experience and value by effectively deploying Sprinklr software. Your responsibilities will include configuring the product for various brands and industries, collaborating with the team to develop best practices, and providing consulting advice to clients during different phases of project implementation.

Requirements

• Excellent communication skills, both written and verbal.
• A drive to dig into the details of a system or process to solve customer problems.
• Ability to work in a highly collaborative and fast-paced environment.
• Strong customer handling skills and willingness to serve customer across various time zones.
• English languages business proficiency mandatory.
• 4+ Years of experience in account management at a brand, agency or tech company.
• Demonstrated experience with, and a passion for, the social technology universe.
• Strong understanding of running paid campaigns, social engagement and analysing trends.
• Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms.
• Advanced analytical skills with proven competency in data tools & methodologies.

Benefits

• Comprehensive suite of benefits designed to help each member of our team thrive.
• Paid time off to recharge and spend time with loved ones.
• Voluntary healthcare coverage in countries where applicable.
• Open Mentoring Program to create meaningful connections that support growth and amplify our focus.