Support Engineer Contract in Toronto, ON CA at Softchoice, providing technical support for Microsoft 365 infrastructure services, incident resolution, and service requests. Collaborate with Tier 1 and Tier 2 engineers to ensure efficient issue resolution and exceptional service delivery.
Requirements
- 7+ years of experience in a technical support role focused on Microsoft 365 services.
- Troubleshooting Skills: Strong problem-solving abilities with a proven ability to lead complex troubleshooting efforts, perform thorough Root Cause Analysis (RCA), and clearly document resolution steps.
- Independent Ownership: Self-motivated and able to work independently with minimal supervision, taking ownership of complex issues and driving them to resolution.
- ITIL Knowledge: Familiarity with ITIL best practices (Incident, Problem, Change Management) and experience integrating these processes into day-to-day support operations.
- Microsoft EMS (Enterprise Mobility + Security) experience (must have).
- Hands-on experience with PowerBI / PowerAutomate / Graph / CoPilot (must have).
- Experience with engaging Microsoft Support, GDAP, Partner Center and Azure Lighthouse.
- Experience troubleshooting Conditional Access policy issues (must have).
- Experience with Mobile Device Management solutions (Intune).
- Experience configuring and managing Windows Autopilot deployments and configuration.
- Experience configuring and troubleshooting Exchange Online / O365 (must have).
- Experience working with Microsoft Defender in an enterprise IT environment.
- Experience troubleshooting Microsoft Azure Virtual Desktop environments.
- Strong, hands-on experience with Microsoft Server and products.
- Knowledge or desire to develop skills and knowledge related to Cloud platforms, such as Azure, AWS or Google Cloud Platform.
- 5+ years’ experience supporting clients (Internal or external) via phone, email, or desk side.
- Experience with Windows Server.
- Experience with Active Directory / Entra ID.
- Experience with PowerShell.
- Experience working within a 24x7 technical support environment.
- Modern workplace certifications such as MD-102, MS-102 or SC900.
- Experience using PowerShell for Azure or M365 automation.
- Understanding of ITIL and ITSM frameworks.
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
- Relocation Assistance
