Shape a brighter financial future with us. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals.
Requirements
- Conducts thorough investigations and inquiries on identified and suspicious accounts within the specified systems
- Prepares cases for criminal prosecution and presents evidence to appropriate law enforcement agencies for prosecution
- Prepares Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines and time frames
- Serves as a liaison with law enforcement agencies and other institutions to ensure SoFi is informed of all relevant potential risks
- Investigate and gather information on suspected fraud cases, including contacting financial institutions and/or clarifying customer statements as necessary
- Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management
- Analyzes and reviews potentially fraudulent activity to ensure minimal loss to the organization
- Coordinates cross-functional communication to resolve fraud situations and provides recommendations to resolve fraud and protect our members
- Conduct periodic internal account/customer reviews to identify potentially fraudulent activity
- Compile information from multiple channels and determine which accounts need to be restricted and or liquidated/closed
- Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks
- Assists with creating and implementing policies and procedures across all teams
- Provides internal support to other business units on fraud-related issues
- Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success
- Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
- Works effectively across the organization to maximize company resources
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
