Senior Application Support Engineer

Working for Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.

Requirements

• Working with Tier 1 and Tier 2 support teams to diagnose and correct issues raised in customer incidents.
• Analyzing and evaluating new requirements and proposing high level design and technical solutions to issues that arise from customer issues.
• Collaborating with internal teams to ensure any fixes from the support team meet technical and architectural requirements.
• Support the mentoring of Tier 1 and Tier 2 Service Desk staff and other developers on technical guidelines, functionality, debugging, performance and operational procedures and troubleshooting techniques and serve as their technical mentor.
• Participate in major incident response teams.
• Ensure relevant documentation is kept up to date.
• Ensure relevant frameworks are kept up to date.
• Research technologies that will be used in new and existing modules of the solution.
• Work closely with all areas of the business to gather product requirements and design, implement and test components of the system.
• Advise and provide input into good technical design and industry trends.
• Guide other team members and be the go to person for project issues/status.
• Responsible for mentoring, coaching and leading less experienced (junior/co-op) Developers.
• Analyze and evaluate requirements and propose high level design and technical solutions at all stages of development.
• Break down work for other team members and be the go to person for project issues/status.
• Propose new techniques and technologies for software development.
• Responsible for coding standards of the team/department.
• Responsible for tools and frameworks used by the team/department.
• Comply with the privacy, security and confidentiality policies.

Benefits

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club