Production Print Support Specialist - Hotline

As a Production Print Support Specialist, you will be responsible for providing timely and effective assistance to our technicans and sales representatives resolving technical issues, and ensuring smooth operation of our production systems.

Requirements

• Provide technical support via phone, email, and other communication channels to technicians experiencing production issues or seeking assistance.
• Respond promptly and professionally to technical inquiries, troubleshooting technical problems, and providing clear and concise solutions.
• Analyze and diagnose complex technical issues related to digital press / production systems, identifying the root cause and implementing appropriate solutions.

Benefits

• Flexible hybrid work schedules.
• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and wholistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)