Case Manager - Supportive Housing

The HSS Case Manager works independently and collaboratively with a multi-disciplinary team to ensure excellent service provision to older adults 55 and over. The HSS Case Manager provides older adults with individualized social services, physical and mental health services, referrals to community partners, and general support for healthful daily living.

Requirements

• Connects clients to both in-house and community resources.
• Provides information on community health and welfare resources and acts as a liaison between community service providers and clients, including referrals to Serving Seniors Health Educators
• Updates and manages community resources listings.
• Adheres to established policies and procedures, provides excellent customer service, and demonstrates ability to work in an interdisciplinary setting.
• Provides advocacy and outreach to the community and fellow stakeholders.
• Manages a caseload dependent upon both walk-in and appointment hours.
• Develops and implements a plan of care for clients’ unmet needs including supportive referrals to other community-based agencies.
• Conducts Universal Senior Assessment as applicable.
• Represents Serving Seniors at community meetings specific to older the adult population.
• Effectively communicates with multidisciplinary team members through regular coordination.
• Recognizes how individual performance affects overall agency goals and objectives.
• Completes efficient, timely and accurate documentation of all client efforts, interactions, referrals, and data entry into various software programs (Case Worthy, Teams)

Benefits

• Comprehensive benefits package
• Paid holidays and paid time off to all employees
• Floating holiday to all employees
• Up to a 3% match on 403(b) retirement plans