Case Manager- Housing Stabilization Program

The HSS Case Manager works with a multi-disciplinary team to provide social services, physical and behavioral health support, and referrals to community partners for older adults experiencing a housing crisis. The goal is to stabilize participants in their current housing and support their connection to a monthly rental subsidy where eligible.

Requirements

• Coordinates with multiple entities, including the San Diego Housing Commission (SDHC), to complete screenings and enrollments for eligible households.
• Assists with compiling and submitting required program reporting.
• Maintains regular communication with the SDHC to provide updates and report on program status.
• Connects clients to internal and community resources, including employment opportunities.
• Develops long-term housing and financial stability plans with clients.
• Provides information on community health and welfare resources and acts as a liaison between community service providers and clients.
• Responds to public inquiries via phone, email and other communication channels in a timely manner.
• Adheres to established policies and procedures, delivers excellent customer service, and work effectively within an interdisciplinary setting.
• Conducts advocacy and outreach to community partners and stakeholders.
• Manages a caseload in accordance with client needs and funding requirements.
• Develops and implements care plans to address unmet needs, including referrals to community-based agencies.
• Conducts the Universal Senior Assessment when applicable.
• Represents Serving Seniors in community meetings related to older adult services.
• Communicates effectively with multidisciplinary team members through regular coordination.
• Completes accurate and timely documentation of all client interactions, referrals, and case management efforts in relevant software systems (CaseWorthy, Teams).
• Complies with all budgetary guidelines and expectations.
• Demonstrates commitment to the values, vision, and mission of Serving Seniors.
• Performs other duties as assigned.

Benefits

• Paid holidays
• Paid time off
• Floating holiday
• 100% employer-paid medical and dental coverage
• Up to a 3% match on 403(b) retirement plans