Freight Brokerage Agent Support

The Agent Support Representative will provide administrative and customer service support to our agent group, internal employees and outside vendors.

Requirements

• Onboarding new agents
• Providing agents with insurance certifications when needed
• Building and maintaining relationships with the Agents
• Assist agents in coordinating movement of goods from shipper to destination within parameters required by customer
• Confirming carriers are legally permitted to transport freight, commodities, weight and dimensions
• Maintaining a consistent sense of urgency to ensure freight is moved promptly and accurately
• Assist agents with billing and invoicing
• Create a pleasant atmosphere for employees, customers, carriers and other vendors
• Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timely manner
• Proved support for peers and subordinates key operational decisions and non-typical requests to support customers business needs
• Participate in the development, deployment and maintenance of both client specific and operations generic training materials and delivery methods
• Manage a variety of account specific and site wide tactical and strategic projects
• Assisting agents with intra-company needs, ensuring processes and policies meet and exceed their needs to facilitate their clients' shipping needs.
• Maintaining a consistent sense of urgency to ensure agents can promptly react and respond to their clientele
• Run point of interactions between agents and the AR/AP staff
• Ability to represent the company with external constituents
• Represent Ryder Shipment Management Services in a professional manner to internal and external parties
• Ability to build strong customer relationships
• Demonstrated customer service capabilities
• Direct customer interface (internal/external) on all customer related issues
• Effective leadership skills
• Strong verbal and written communication skills
• Ability to work independently and as a member of a team
• Demonstrates problem solving skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Benefits

• Comprehensive health and welfare benefits
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan