Family Services Coordinator - Ronald McDonald House Family Room Advocate Children's Hospital

The Family Services Coordinator will coordinate the effective operation of the Ronald McDonald House Family Room Advocate Children's Hospital, registering and checking out families, monitoring the physical structure of the facility, supervising housekeeping and maintenance, and providing support to families and volunteers.

Requirements

• Execute defined policies and procedures for the program.
• Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork.
• Demonstrate a caring attitude toward families, volunteers, and donors.
• Act as liaison to hospitals for processing referrals/reservations.
• Explain/clarify program policies and procedures to guests and referring partners.
• Provide and assist families with information, directing them to resources, activities or services they may need.
• Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
• Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
• Assist with statistics for program by inputting daily occupancy records.
• Ensure all common areas remain clean and supplies are stocked
• Track guest donations and occupancy rates for monthly reporting purposes.
• Respond to emergency situations and after-hours pages, including scheduled weekends and holidays.
• Encourage adherence to programs guidelines and coordinate a solution when violations occur.
• Utilize digital guest registry system to create room reservations and track pertinent and appropriate guest information.
• Assess bedroom availability for incoming families and assign bedrooms according to number of guests, potential length of stay and other needs of the families
• Complete incident reports and submit within 24 hours of occurrence.
• Act as an extension of the Community Engagement team, serving as a lead or co-lead for meal groups, baking groups and activities groups volunteering within programs.
• Welcome family guests and visitors, providing tours and information.
• Direct, train, and oversee volunteers performing essential program support functions.
• Be knowledgeable of the program location security system and features (ie. key activation, camera operation, etc.).
• Regular participation in meetings and trainings as requested by program leadership.
• Complete all data entry, record keeping, and documentation for the shift.

Benefits

• Employee Assistance Program
• 401(k)
• PTO