Roku is seeking a Senior Manager, Subscriptions Operations to lead and scale the operational backbone of the Premium Subscriptions business. The role sits at the intersection of strategy and execution, responsible for ensuring the Subscriptions organization runs with operational rigor, clear processes, and cross-functional alignment.
Requirements
- BA/BS degree in Business Administration, Finance, Operations, Computer Science or related field; MBA strongly preferred
- 8+ years of relevant experience in operations, business operations, program management, or a similar role within a technology or media company, and/or 3+ years in management consulting focused on operational effectiveness, process improvement, or organizational design
- 2+ years of people management experience, with a demonstrated ability to develop and lead high-performing teams
- Proven track record as a systems and process builder — someone who has designed and implemented operational frameworks, not just executed within existing ones
- Experience in a strategic operations or business operations leadership capacity — someone who has owned the operating rhythm for a senior leader or business unit
- Experience navigating complex, matrixed organizations with many cross-functional stakeholders; comfort operating in ambiguity and bringing structure where none exists
- Exceptional project management abilities with the ability to manage multiple workstreams simultaneously; PMP a plus
- Strong written and verbal communication skills, including the ability to develop executive-level presentations and synthesize complex information into clear, actionable updates for VP and C-Suite audiences
- High degree of ownership, judgment, and operational rigor — you treat the business like it’s yours
- Experience in the digital media space, streaming platforms, or subscription/recurring revenue business models preferred
- Proficiency in Excel, PowerPoint, Airtable, Confluence, JIRA; experience with Salesforce a plus
- Familiarity with managing and maintaining operational and financial data; knowledge of quality data management best practices a plus
- Experience leveraging AI tools to enhance productivity and streamline workflows is a plus
Benefits
- Health insurance
- Equity awards
- Life insurance
- Disability benefits
- Parental leave
- Wellness benefits
- Paid time off
