
Job description
We are looking for a Single Point of Contact (SPOC) Advisor to provide an efficient, effective and compassionate response to everyone who contacts the service. The role involves managing calls and emails, undertaking initial assessments, and providing harm reduction advice to service users.
Company

Nonprofit
Waythrough, the result of a merger between Richmond Fellowship and Humankind, is a UK-based charity dedicated to supporting individuals with mental health challenges. The organization delivers a comprehensive suite of services, including wellbeing and employment support, supported living and housing, as well as residential recovery and care homes, all designed to promote sustainable independence. By integrating clinical expertise with practical life skills, Waythrough offers a holistic, person-centred approach that empowers clients to rebuild confidence and achieve long-term stability. Its collaborative culture, rooted in compassion and evidence-based practice, distinguishes it as a leading provider of integrated mental health and social care solutions.
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