Single Point of Contact (SPOC) Advisor (Devon)

We are looking for a Single Point of Contact (SPOC) Advisor to provide an efficient, effective and compassionate response to everyone who contacts the service. The role involves managing calls and emails, undertaking initial assessments, and providing harm reduction advice to service users.

Requirements

• Manage all calls and emails coming into the service, responding in an efficient, calm and professional manner
• Gather accurate and relevant information using excellent communication skills
• Undertake initial assessments and complete screening tool referrals as required
• Contact individuals referred into the service to complete screening processes
• Provide basic harm reduction advice to service users where appropriate
• Maintain accurate and appropriate records in line with confidentiality policies and clinical governance frameworks
• Work within established care pathways and referral procedures
• Communicate effectively within the team, the wider organisation and with partner agencies
• Positively contribute to team meetings and collaborative working
• Work in accordance with all relevant legislation, policies, procedures and guidelines (both internal and external)
• Participate in continuing professional development
• Engage in clinical supervision, performance reviews and required training
• Develop and review your personal development plan with support from your line manager

Benefits

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year