Support Analyst

The Support Analyst is a key member of an overall team responding to customer inquiries across the full suite of Reveal software. They are responsive, helpful, thorough, and communicative when working with those internal and external to Reveal.

Requirements

• Respond to customer inquiries in a timely manner and utilize skills and knowledge of applications to answer questions and solve technical problems.
• Owns ticket until completely resolved and provides follow-up with client after closed to assure continued success.
• Assist users with configuration and settings across Reveal AI/Processing/Review technologies and test to assure it is functioning to client satisfaction.
• Create, maintain, and provide when appropriate SQL scripts to provide access and reporting to additional functionality and data for reporting.
• Proactively and reactively create client service-related applications in collaboration with other internal and external teams.
• Assist in the development of installation packages for various internal or external customers.
• Actively assist in maintaining Reveal’s cloud-based services and developing methods for automated maintenance or reporting.
• Contribute to software documentation, knowledgebase articles, and other client-facing materials.

Benefits

• 401k match program
• Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA)
• Group Term Life Insurance and Voluntary Life Insurance option
• Paid holidays
• Paid vacation, sick, and personal days
• FSA dependent care benefit
• Childbirth recovery and bonding leave policies
• Short and long-term disability benefits
• Access to onsite gym and recreational area at our Chicago office
• Friendly, collaborative, in-office work environment with ample opportunity for professional development