Care Team Manager - Behavioral Health
Requirements
- Have a thorough understanding of Reema’s program including the goals, expectations, and metrics for Community Guides individually and as a team.
- Be accountable to these metrics and clearly communicate expectations that are meaningful and in alignment with Reema’s values.
- Establish structures and processes that cultivate communication and accountability to effectively sustain the team, such as: facilitating regular 1:1 meetings with Guides; setting and monitoring individual Guide goals around metrics, Guide activity, and/or member interactions, leading engaging team meetings, leading multidisciplinary team meetings, Case Reviews, Community Volunteering, and Team Building Events.
- Actively review Community Guide performance to consistently and effectively deliver feedback and recognition.
- Actively partner with clinicians to ensure alignment for services to members, manage multidisciplinary workflows and communication, and collaborate on ensuring high quality service delivery.
- Facilitate weekly check-ins that include staffing and metrics updates, reporting, and setting monthly Care Team goals with the Director of Clinical Care Team Operations.
- Provide support and supervision to Guides within assigned teams; including researching resources for members.
- Become a champion for partnered outreach and display a willingness to support other Community Guides in their community outreach.
- Participate in the hiring process by functioning as a lead partner in Care Team interviews.
- Facilitate new employee onboarding and support ongoing training and development of staff.
- Ensure the entire team maintains confidentiality of PHI and abides by HIPAA and software security policies and training.
- Initiate and maintain relationships with local community partners across the mental health continuum of care.
- Through cold outreach, establish trusting relationships with members through an empathetic, strength-based, and trauma-informed approach.
- Utilize text messaging, phone calls, home visits, and other face-to-face communication as a primary means of engagement to meet member needs.
- Be knowledgeable about community resources appropriate to support the needs of members. Make referrals to community resources, follow-up with members, and attend appointments as necessary.
- Remain a steadfast component of each members’ support system, being there in crisis and through everyday life challenges.
- Encourage members towards independence and autonomy.
Benefits
- Competitive Salary and Equity Package
- Medical, Dental, and Vision Insurance
- HSA and FSA Options
- 401(k) Retirement Savings with Company Match
- Employee Assistance Program
- Paid Parental Leave
- Accrued Paid Time Off
- Technology Stipend
- Mileage Reimbursement
- Flexible Schedules and Remote Work
