The IT Solutions Delivery Architect will collaborate with key stakeholders to develop, test and implement technology solutions that reduce friction and simplify operational processes. This role is crucial in enhancing efficiency and ensuring seamless technology integration within our fast casual restaurant chain.
Requirements
- Work closely with Operational Stakeholders to ideate and assess practical opportunities to enhance the guest experience through technology.
- Create and deliver impactful presentations to senior management and other stakeholders, presenting strategies, testing results, and implementation outcomes.
- Continuously assess opportunities to enhance operational efficiency through technology.
- Collaborate with operational teams to align technology initiatives with business goals.
- Stay updated on emerging technologies and trends relevant to the restaurant industry.
- Apply a deep understanding of restaurant operations to identify and address unique challenges in a fast casual dining environment.
- Manage pilot testing and broad implementation efforts of new technologies.
- Execute cross-functional project plans, ensuring timely and successful project initiation and completion.
- Maintain enthusiasm for the latest technology trends and explore their applications in the restaurant industry.
- Advocate for the adoption of innovative technologies that can enhance operations.
- Investigate guest and crew member-facing technologies that improve the guest experience and operational productivity.
- Stay updated on emerging technologies and trends relevant to the restaurant industry.
- Leverage this knowledge to implement effective technology solutions.
- Partner with Operational stakeholders to identify technological needs and opportunities for improvement.
- Proven track record of assessing opportunities, aligning with operational teams, and implementing technologies that enhance operational efficiency.
- Ability to project manage pilot testing and broad implementation efforts, including cross functional project planning and initiation.
- Ability to collaborate with Operations Management to ideate, assess and create practical opportunities to advance the guest experience through technology implementation.
- In-depth knowledge of POS and payment processing systems, restaurant management applications (e.g., COGs and labor management), and other digital applications.
- Knowledge of guest facing digital applications (branded website and app ordering platforms, 3rd party delivery systems, etc.) is a plus.
- Knowledge of and interest in competitive business practices that are considered best in class or emerging relative to guest facing or crew member facing technologies.
- Strong understanding of restaurant operations and the unique challenges faced in a fast casual dining environment.
- Enthusiasm for the latest technology trends and their application in the restaurant industry.
- Ability to build relationships and communicate clearly while working collaboratively with cross-functional teams.
- Ability to create impactful presentations that cogently present strategies (ideas and concepts), testing and implementation results, etc. to various parties (senior management, operations management, etc.).
- Innovative thinker with the ability to utilize critical thinking to propose creative solutions to operational challenges.
Benefits
- Participation in a discretionary bonus program based on company and individual performance
- A monthly technology reimbursement
- Quarterly Portillo's gift cards
- A bun-believable benefits package that includes medical, dental, and vision
- Insurance along with paid time off and our 401(k) plan with a company match
