Front of House Supervisor

PharmaCann, Inc. is seeking a Front of House Supervisor to join its rapidly growing team and drive customer experience standards, sales volume, and KPI goals. The ideal candidate has a business process-oriented background, excellent leadership and interpersonal skills, and experience in customer service and retail management.

Requirements

• Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with Managers and Supervisors to exceed sales volume and KPI goals
• Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary
• Uphold company standards for merchandise presentation and ensure menu availability is current
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team
• Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals
• Support the implementation of operational policies, standards, and procedures for retail staff
• Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed
• Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
• Maintain a training calendar and ensure associate onboarding and new hire training is complete
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
• Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies

Benefits

• 401k Matching
• Retirement Plan
• Visa Sponsorship