Parts Advisor (Performance Toyota)

Performance Toyota is seeking a experienced Parts Advisor to join our dynamic team in St. Catharines. The successful candidate will be expected to demonstrate strong customer service skills while performing in a fast paced environment.

Requirements

• Assisting customers with parts inquiries, in person, on the phone and electronically.
• Filling orders as needed.
• Placing orders in a timely fashion.
• Maintaining proper inventory levels.
• Inspecting damaged parts brought in by customers to determine the proper replacement.
• Identifying the necessary part(s) required on the basis of the customer's description of issues.
• Examining returned parts for defects and confer with customers about exchanging the part or processing a refund.
• Consulting catalogs for stock numbers and prices and bring parts from the stockroom.
• Suggesting part(s) that is interchangeable, placing special orders for a part, or referring the customers at another business location, if a customer needs a part that is not stocked.
• Unpacking and marking incoming parts and storing them in the stockroom according to a prearranged system.
• Receiving and filling telephone orders.
• Keeping catalogs and price lists up-to-date.
• Recording sales and taking inventory.
• Projecting a positive attitude for the benefit of our customers and fellow employees.
• Read, understand, and adhere to all rules, regulations and procedures as per company policies
• Ensure that all work performed is thorough, accurate, and completed in a timely fashion.
• Work effectively without supervision.

Benefits

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events