Bilingual RTR Payment Operations Center Analyst - Level 3

Bilingual RTR Payment Operations Center Analyst - Level 3 job at Payments Canada involves providing critical support for Canada's payment systems, monitoring critical payment systems, and escalating issues. The position also contributes to documentation and process improvement projects across the organization.

Requirements

• Post-secondary degree or diploma in Business Administration, Computer Science or other related fields.
• Bilingual in both official languages; English and French.
• Equivalent experience combined with formal post-secondary education.
• Minimum three (3) years of experience in an operations support and/or Service Desk environment.
• Must be able to work permanent shifts and participate in the on-call support rotation and periodic overtime.
• Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.

Benefits

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up (if eligible)
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.