Supporter Experience Coordinator

Supporter Experience Coordinator role is responsible for designing and building personalized supporter journeys, enhancing retention, and maximizing lifetime value across Australia and New Zealand. The role involves technical mapping, automation, and collaboration with cross-functional teams to deliver seamless experiences.

Requirements

• Minimum 2 years of experience in CRM driven environments with a focus on automation and supporter/customer journeys
• Technical Proficiency: Proven experience building Salesforce flows and managing lifecycle journey automations
• Data Stewardship: Experience using CRM databases to support fundraising analysis, ensuring accurate data management and strict adherence to privacy standards
• Analytical Mindset: The ability to apply data driven insights to optimize plans with a creative, problem solving approach
• Excellent Interpersonal Skills: The ability to work collaboratively with variety of stakeholders, from Finance to Marketing
• Agility: Ability to manage multiple tasks with shifting priorities and short deadlines while remaining detail oriented
• Proactive Attitude: A self starter with a "can do" attitude who isn't afraid to solve problems and "give things a crack".
• Collaborative Spirit: A desire to contribute to a positive, values aligned, and inclusive culture that reflects the spirit of Orange Sky.

Benefits

• Attractive and fair remuneration
• Salary packaging of up to $15,900 tax free per year
• Paid-out rewards scheme
• Additional gifted leave days & performance perk
• Flexible approach to work
• Personal growth opportunities through our ‘My Career Pathway’
• Professional development fund (both formal and informal learning opportunities)
• Fitness Passport memberships on offer for you and your family to help support a healthy lifestyle;
• 6-12 weeks paid parental leave for primary care givers and 1 week for secondary caregivers, including superannuation in addition to the 18 weeks paid parental leave from the government. Plus support for parents returning to work;
• Orange Sky public holiday and gifted leave for high performance;
• Wellness initiatives and an Employee Assistance Program (EAP)