Senior Technical Account Manager - Auth0

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. As an Auth0 Technical Account Manager, you will own the account management function, advise customers on best practices and product adoption, and have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective. The role is part of the global Technical Account Management team that owns Auth0 customer success within Okta’s broader Customer Success team. You will collaborate with Auth0’s customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security. As a strategic identity coach, you will enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful. You will share your technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices.

Requirements

• 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
• Working proficiency in the following core IAM areas: Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc.
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations
• Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts

Benefits

• Comprehensive healthcare coverage
• Paid time off
• Parental leave
• Equity (where applicable)