Access Navigator

The Access Navigator is a member of the inter-professional health care team and is responsible for providing information, assessment and support to patients and families at entry and transfer points in the Mental Health and Addiction Services. The Access Navigator empathically and effectively collects clinical information from clients, families and collateral sources, applies this information to a decision-making model and offers appropriate next-step follow-up appointments or provides alternatives to families seeking services.

Requirements

• Bachelor of Social Work required
• Registration with the Nova Scotia College of Social Workers (NSCSW) required
• Minimum of two (2) years related clinical experience, required
• Three (3) to five (5) years experience in intake and/or client navigation, preferred
• Experience in Mental Health and Addictions treatment settings, preferred
• Current successful completion of a Heart and Stroke Foundation of Canada Basic Life Support (BLS) program within the last 12 months required or successful completion of a BLS Renewal Challenge Certificate required
• Non Violent Crisis Intervention (NVCI) certification required
• Knowledge of IWK and community resources and skills in navigating systems
• Ability to effectively and efficiently conduct telephone facilitated intake for the purpose of booking appointments, providing information and support to patients and families
• Ability to match criteria for clinical streams to identified patient and family needs
• Ability to assess risk of harm to self and others and triage appropriately
• Knowledge of the Choice and Partnership Approach model of service delivery, preferred
• Knowledge of a harm reduction approach to care
• Ability to use databases to collect patient information and to retrieve reports related to patient demographics and wait times
• Able to work in a collaborative and consultative manner as part of an interprofessional team
• Ability to accurately enter data into patient information systems required
• Demonstrated clinical competence and experience with the described patient population
• Competency in other languages an asset

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan