Manager, Crisis Management and Enterprise Resilience

We are seeking a Manager, Crisis Management and Enterprise Resilience to create and anchor a modern, business-aligned enterprise crisis management and resilience discipline. The role will design and architect strategically, but also execute operationally, with a focus on bolstering our Crisis Management program, while expanding our Business Continuity/Resilience capabilities.

Requirements

• Design and maintain an Enterprise Crisis & Resilience Framework and program.
• Lead and facilitate a crisis & resilience steering team with key cross-functional stakeholders.
• Establish and maintain systems, tools, and communication protocols needed for rapid, coordinated crisis and emergency management.
• Own foundational documentation, hygiene, and/or audit of plans, playbooks, roles, etc.
• Serve as Crisis Coordinator during enterprise-level events, running crisis calls and driving clarity on decisions, owners, and impacts.
• Build and maintain a Crisis Playbook and Toolkit, including scenario playbooks, checklists, templates, etc.
• Support stakeholder and executive communications before and during crises by building and enabling channels, tools, and templates with key XFN partners.
• Track decisions, actions, dependencies, and accountabilities during events, and ensure they are captured for follow-through and learning.
• Design and lead an exercise program—from drills to leadership tabletop simulations—to validate plans, stress-test roles and responsibilities, and strengthen XFN coordination.
• Develop, deliver, and track targeted training and awareness for crisis roles, XFN partners, and internal enterprise security teams, ensuring role clarity and readiness.
• Conduct discovery of existing BC and resilience activities and establish a baseline understanding of critical business functions and current continuity practices.
• Define a lightweight, culturally-appropriate BC/operational resilience target state and roadmap.
• Ensure that continuity and recovery concepts are integrated into the crisis management lifecycle.

Benefits

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs