Account Executive- Sales- Midwest (Great Lakes/Midwest) responsible for retention, growth, and overall account service strategy for a designated group of Higher Education institutions across several states in the territory, utilizing Nelnet Campus Commerce solutions, and building strong collaborative relationships with clients to generate new business through cross-sell and referrals.
Requirements
- Retain current higher education accounts designated in territory
- Grow existing client base, while identifying upsell and cross-sell opportunities
- Work collaboratively with sales leadership to assist with the generation of new business opportunities with current and prospective clients
- Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients
- Ownership of overall client satisfaction by proactively anticipating client needs and maintaining monthly contact with clients to ensure Nelnet Campus Commerce is meeting their needs
- Meet on campus at least one time per year to deliver an annual account review communicating Nelnet’s value and long-range planning objectives
- Assist in the coordination of sales and product revisions to existing clients
- Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions
- Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues
- Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction
- Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce
- Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment
- Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment
- Work closely with technical support to understand the breadth and limitations of the client product solutions
- Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.)
- Generate, complete and track project and change request forms, documenting these activities in Salesforce
- Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients
- Attend trade shows, conference and other events as needed to support client communication and engagement
- Gather competitive information to assist in continually evaluating market position
- Assist with the coordination of the Nelnet Campus Commerce Annual User’s Group Meeting
- Facilitate timely communication with clients, sales leadership, operations, implementation and integration teams regarding client related issues
- Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering
- Work collaboratively with the BDE, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues
- Consult as necessary and appropriate with Finance in relation to contract issues, pricing, billing, reconciliation issues and bank information
Benefits
- medical
- dental
- vision
- HSA
- FSA
- 401K
- student loan repayment
- life insurance
- AD&D insurance
- employee assistance program
- employee stock purchase program
- tuition reimbursement
- performance-based incentive pay
- short- and long-term disability
- wellness program
