Discover a career with purpose at MBIE and join the Customer Service Delivery Branch to help ensure all customers can confidently find and use essential government services. We're looking for an experienced Senior Advisor Online Channels to lead digital initiatives across a portfolio of MBIE websites and applications, driving channel performance and ensuring they are findable, accessible, usable, efficient, and deliver meaningful services that make a real difference for New Zealanders.
Requirements
- Proven experience leading digital initiatives with demonstrated ability to manage digital portfolios and deliver through agile or iterative processes.
- Deep expertise in UX and content design, including hands-on experience implementing UX and content design principals across digital products.
- Strong understanding of UX and content design principals, including user research, information architecture, interaction design, and usability evaluation.
- An analytical mindset with the ability to integrate insights gleaned from multiple data sources (quantitative and qualitative research, website data, desktop research) and apply these to improve user experiences, shape UX and content.
- Ability to work collaboratively across teams, influencing and guiding others toward accessible and user centred outcomes.
- Deep knowledge and significant experience working with CMS platforms (ideally Silverstripe).
- Knowledge of privacy, security, and government digital standards.
- Excellent communication skills — able to translate complex technical or regulatory concepts into clear, accessible language.
- Demonstratable success in building professional relationships with senior leaders, internal and external business partners, colleagues, delivery partners, and stakeholders.
- Experience in mentoring and coaching others to improve their skill sets in UX and content design.
- Commitment to continuous improvement and to applying tikanga Māori and inclusive practice in your day-to-day work.
- Between 3 to 5 years working as a Senior in online channels or similar digital roles with a focus on UX and content design.
Benefits
- KiwiSaver
- Wellness Benefits
