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Job description
The Digital Branch Assistant Manager will lead a team in delivering exceptional member experiences across phone, chat, email, and video banking channels. They will inspire and guide a high-performing team, ensuring service excellence and achievement of key performance metrics.
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Finance • Corporate Services
Founded in 1926 and headquartered in Chelsea, Metro Credit Union is a member‑owned cooperative that serves over 200,000 residents and businesses across Massachusetts. With 18 full‑service branches and a robust Metro@work program that partners with more than 1,200 companies, Metro offers a comprehensive suite of financial services—including personal and commercial banking, consumer and commercial lending, mortgage, investment, and online/mobile banking. Its long‑standing history and deep community roots distinguish it as one of the state’s largest credit unions, delivering tailored solutions that prioritize member benefits and local economic growth.