Customer Success Technician

As a Customer Success Technician, you will provide on-site technical expertise and customer support for Career & Technical Education (CTE) and STEM learning environments. This role blends technical installation with customer-facing service, ensuring that equipment is properly installed, validated, and calibrated while also orienting instructors to use it effectively.

Requirements

• High school diploma or equivalent
• Technical certifications in automation, robotics, mechatronics, PLCs, or related fields
• Strong customer-facing skills
• Excellent communication skills
• Strong technical aptitude with mechanical, electrical, and computer-based systems
• Ability to interpret wiring diagrams, technical manuals, and installation guides
• Knowledge of safety and compliance standards in lab/classroom environments
• Valid driver’s license with willingness to travel extensively (regional/national)
• Professional presence in educational and training environments

Benefits

• Medical, Dental, Vision
• Basic Life AD&D (100% employer paid)
• Short Term Disability (100% employer paid)
• Long Term Disability (Not employer paid)
• 401(k) + matching
• Supplemental Insurance
• Flexible Spending Account
• Paid Time Off
• Paid Parental Leave (8 weeks)
• 2 Volunteer Days
• 9 Company Paid Holidays
• Primary Caregiver Leave (40 hours)