Regional Care Coordinator

The Regional Care Coordinator manages member experience through transportation completion. Responsible for trip monitoring, problem solving, and ensuring successful trip outcomes. Location: Work from Home, specific locations in Texas, Minnesota, Louisiana, North Dakota, Indiana, Arkansas, South Dakota, Tennessee, Kansas, Wisconsin, Oklahoma, Nebraska, Alabama, Missouri, Illinois, Iowa, and Mississippi.

Requirements

• Act as liaison and partner with health plan clients, members, and internal/external partners to coordinate a superior experience for members
• Provide member support based on a population identified by the client or internal stakeholder
• Provide Trip monitoring/confirmations, trip recovery, templating, problem solving, calls to members/facilities/providers to confirm/verify/correct transportation
• Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time
• Document escalations and action plans in the appropriate intake systems
• Report issues, unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution
• Maintain a strong working understanding of MTM technology, portals and applications and how it applies NEMT services for members, transportation providers and medical facilities
• Demonstrate flexibility in assignments to better serve members and help MTM achieve its business and operational goals of reducing complaints, mitigating service failures, and removing barriers
• Adhere to policies and procedures and training
• Ensure compliance with assigned KPIs and contract requirements
• Adhering to all standard monthly development sessions such as monthly manager meetings (MMM) for documentations including Attendance, Performance and Adherence to schedules
• Ensure the documentation of internal complaints/grievances, the coordination of care coordination services, and the setting of reservations for select managed facilities and members

Benefits

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities