
Job description
The QA Support Coach maintains, promotes and improves quality services in customer service levels and monitoring of all Operational Control Center (OCC) performance through call monitoring and evaluating.
Company

Healthcare • Transportation & Logistics
MTM Health is a medical and transportation management firm that partners with state and county governments, Medicaid and Medicare managed‑care organizations, third‑party administrators, and healthcare providers to deliver integrated solutions that improve access to care and promote independence. The company’s core offerings include non‑emergency medical transportation, ambulance adjudication, home and community‑based services, functional assessments and travel training, as well as call‑center and transit operations. By combining expertise in customer‑service management with a robust provider network, MTM delivers cost‑effective, patient‑centered care coordination across the continuum of services. Its focus on connecting community resources and eliminating barriers positions MTM as a distinctive partner for agencies seeking to enhance care delivery while controlling costs.
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