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Job description
The Guest Services Associate is responsible for providing excellent customer service by assisting visitors, clients, and exhibitors during events. This role includes greeting guests, responding to inquiries, and sharing information about MCCA facilities, events, and local recommendations.
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Public Administration
The Massachusetts Convention Center Authority (MCCA) owns and manages a portfolio of premier event venues across Massachusetts, including the Boston Convention & Exhibition Center, the Lawn on D, the John B. Hynes Veterans Memorial Convention Center, the MassMutual Center in Springfield, and the Boston Common Parking Garage. The organization specializes in event management, event technology, and hospitality services, delivering seamless experiences for conventions, trade shows, and other large gatherings. By attracting high‑profile events to its world‑class facilities, the MCCA drives substantial regional economic activity and maximizes investment returns for Massachusetts residents and businesses. Its integrated approach—combining state‑of‑the‑art venues, advanced technology, and comprehensive hospitality—distinguishes it as a leader in the convention and exhibition industry.