Consultant - ADL

As a member of the Absence, Disability, & Life group, the Account Manager is responsible for providing day-to-day support to a Senior Consultant and provide consulting services for clients. The Account Manager will serve as the guardian of the strategic customer relationship and orchestrate the deployment of corporate-wide resources to provide comprehensive products and services.

Requirements

• Manage Marsh McLennan Agency East Region’s Absence, Disability, & Life Consulting Team calendar of events and related project plans to ensure deadlines are met;
• Support preparation for and participates in client financial management and renewal analysis meetings as well as annual client project planning and benefits strategy meetings;
• Participate in development, implementation and management of health management strategies and programs;
• Review plan documents, SPDs and vendor contracts to ensure accuracy with client expectations, legal compliance requirements and administration best practices;
• Support client and MMA East team activities around labor negotiations;
• Support clients with labor contract interpretation, implementation and ongoing administration of benefits provisions;
• Interpret plan documents to help clients answer participants’ benefits and/or claims questions and/or appeals;
• Support clients with open enrollment and new hire processes and timing;
• Assist in developing and providing training for client benefits staff on benefits programs, procedures and practices;
• Assist with standard benefits communication materials, as needed;
• Coordinate and manage special client projects, such as dependent eligibility audits, claim audits, and benefit statement reports;
• Manage plan implementations including new vendors and/or plan changes;
• Manage new client on-boarding.
• Help establish and implement a semi-annual vendor services meeting and performance review structure that involves the client, vendor and MMA:
• Define vendor performance expectations, guarantees and measurement system;
• Complete vendor performance reviews in preparation for the meetings and negotiations;
• Organize and facilitate the vendor meetings;
• Prepare/distribute meeting notes and facilitate follow-up process with carriers to ensure deliverables are completed.
• Serve as the primary source for day-to-day client support for claims, billing, eligibility, etc., issues and resolutions;
• Manage project plans with client and vendor administration systems and staffs involving systems changes, plan design and provision changes;
• Audit vendor plan documentation and administration systems to ensure appropriate compliance with plan documents and provisions.

Benefits

• Health and welfare benefits
• Tuition assistance
• 401K savings
• Other retirement programs
• Employee assistance programs