Client Billing Projects Manager

The Client Billing Projects Manager leads and delivers strategic client billing initiatives by driving process design, system implementations, and cross-functional coordination across Billing, Client Accounting, Financial Systems, Intake, Conflicts, and IT. This role ensures that client billing requirements, fee arrangements, compliance obligations, and system configurations are implemented accurately, efficiently, and consistently through structured project management and governance.

Requirements

• Lead cross-functional client billing projects from initiation through implementation, ensuring alignment with business objectives, timelines, and stakeholder expectations.
• Develop and manage project plans, workflows, milestones, and success metrics for billing and compliance initiatives.
• Partner with Financial Systems and IT to design, testing, and implement billing tools and enhancements, including Aderant Expert Billing, rate hierarchies, entity management, time entry rules, and outside counsel guideline configurations.
• Serve as a subject matter expert on client fee arrangements, billing requirements, and system set-up during new client onboarding and existing client changes.
• Collaborate with Client Intake, Conflicts, Billing, eBilling, and Finance teams to optimize end-to-end billing workflows and ensure compliance consistency.
• Act as a liaison between operational teams and systems partners to align business needs with technical solutions.
• Establish and maintain strong stakeholder relationships to promote collaboration and effective change management.
• Partner with the Director of Billing and Accounts Receivable to establish standardized workflows, operating procedures, and project governance for client billing initiatives.
• Identify process inefficiencies, gaps, and risks and lead continuous improvement initiatives.
• Effectively communicate project goals, status, risks, and outcomes to leadership and key stakeholders.
• Translate complex billing requirements into clear guidance for Billing Professionals, Billing Specialists, eBilling Specialists, Accounts Receivable Specialists, Client Arrangements and Compliance and other firm personnel.

Benefits

• Medical benefits
• Financial benefits
• Other benefits (dependent on position)