Consultant, FIA-LAAD

Join a fast-growing analytics consulting team supporting complex alliance-level clients in healthcare as a Consultant, FIA-LAAD. This hybrid role combines deep analytic problem-solving with hands-on client engagement and requires onsite collaboration in the Wayne, PA office one day per month. The primary advisor to clients, you will lead them through the onboarding, customization, and ongoing use of highly complex and continuously evolving claims-based analytic deliverables that support real-world decision-making.

Requirements

• Serve as the primary advisor and main client-facing consultant for alliance-level FIA-LAAD clients, supporting both new client onboarding and ongoing engagements
• Lead end-to-end onboarding of new FIA-LAAD clients, which may span 6–8 months as clients transition their analytics fully to LAAD
• Analyze client business needs and advise on the appropriate design, setup, and ongoing refinement of highly complex and continuously evolving claims-based analytic deliverables
• Guide clients on the proper interpretation and application of LAAD and FIA outputs
• Manage and coordinate client deliverable changes and enhancements
• Act as the central point of coordination for client inquiries, data investigations, and issue resolution
• Lead or actively participate in recurring client meetings, providing consultative guidance, status updates, and strategic recommendations
• Maintain detailed project plans, issue logs, and documentation to track deliverable status, changes, and resolutions across multiple concurrent client engagements
• Develop and deliver ongoing client education and training to connect client business questions with underlying data and analytic methodology
• Partner cross-functionally with Product, Technology, Data Operations, and Specialty teams to ensure delivery aligns with product rules, governance, and client expectations
• Support client satisfaction, value realization, contract renewals, and revenue goals through proactive engagement and trusted advisory relationships
• Ensure all client support and deliverables are executed in accordance with established team and product offering guidelines

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off