LAA-26-21 - Legal Services Manager- Criminal- Calgary

Legal Aid Alberta is seeking a Permanent Full-Time Legal Services Manager- Duty Counsel (Criminal) based in our Calgary office. This position will appeal to a leader that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results.

Requirements

• Provide mentorship, coaching, and information sessions and provide legal practice advice to staff lawyers with the respective area of legal expertise.
• Support Justice Services, and Legal Services Leaders with strategic planning, staff development, and day-to-day management activities with an organizational approach to problem-solving.
• Attendance and performance management for direct reports in consultation with other Legal Service Managers, Office Managers, and Human Resources (HR).
• File Allocations and scheduling in consultation with Managing Directors as it relates to organizational lawyer caseload requirements and file types.
• Oversight of the scheduling of daily coverage for the courtrooms staffed by LAA duty counsel in Southern Alberta.
• Review file related potential conflicts, in consultation with team members and/or Managing Director.
• Be the first line of contact for complaints and issues in relation to: Law Society of Alberta. Alberta Lawyers Insurance Association. Interoffice conflict and client complaints.
• Process internal change of counsel requests from clients or direct reports.
• Participate in Legal Service Manager and other office/leadership meetings and lead team meetings of direct reports.
• Participate in recruitment activities in consultation with HR.
• Provide accurate information when requested for Board and other reporting, strategic planning activities, and operational planning activities.
• Participate in various committees and stakeholder meetings as applicable to enhance access to justice for our clients and to improve Alberta’s overall justice system.
• Conduct of assigned files to professional standards and in accordance with the Rules and Code of Conduct of the Law Society of Alberta and the Rules of LAA.
• Negotiate competent resolutions of files to achieve early, cost-effective, and lasting outcomes for clients.
• Complete and accurate statistical record keeping.
• Compliance with office policy and procedures.
• Participate in performance and staff meetings as required.

Benefits

• Competitive wage
• RRSP employer contribution
• Health and dental benefits
• Health and wellness accounts
• Employee assistance program
• Hybrid work opportunities
• Team environment