Retail Associate

Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to work with integrity and a positive attitude at all times. They are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor.

Requirements

• Provide excellent service to customers and donors
• Perform all register transactions accurately
• Maintain cash register stock level according to standards
• Follow general housekeeping standards
• Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing
• Understand and achieve quotas to meet sales goals
• Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
• Merchandise sales floor when needed
• Recover to maintain sales floor product levels and to keep the store cleaned and organized
• Perform janitorial and housekeeping duties as needed
• Maintain sales floor stock level
• Ensure product is properly merchandised (Sized) and categorized
• Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
• Perform recovery to maintain sales floor product levels and to keep the store, cleaned and organized
• Check, accept, unload and process donations from the customer
• Accurately maintain daily donation records
• Sort and process donations according to the current LLGI Standard Operating Procedures (SOP)
• Unload and load trailers and straight trucks according to standards
• Perform opening and closing donation door procedures
• Prepare required donation records and reports
• Unload, inspect, and sort donated goods following the current LLGI SOP
• Grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area
• Transport stock to and from workstations
• Effectively manage time to ensure that work is completed efficiently and in accordance with production standards
• Assume responsibility and accountability for the completion of job duties to meet production goals
• Contribute to team success by involving others in work processes, decisions and actions
• Transport stock to and from workstations, donor doors, and staging areas
• Assist processors in swapping full equipment with empty ones to expedite operations
• Help price furniture and keep them going from door directly to sales floor
• Assist in cutting cardboard and filling the cardboard gaylords