Customer Success Advocate - Ecomm

Role Overview

Manage E-commerce based order channels, E-procurement engagement, and excellent customer service. Meet and exceed all Customer Success metrics, including revenue goals, calls answered, orders taken, quotes processed, and complaints resolved within acceptable guidelines.

What You Will Do

Manage and support E-commerce Accounts & E-procurement channels, receive, process, and document orders, product pricing requests, product availability inquiries, order status request, billing inquiries, and complaints. Work with internal partners to address Customer Opportunities, sales quotes, and complaints.

Why It Might Be a Fit

We are looking for an experienced Customer Service Advocate who wants to make a difference every day at work, have true work/life balance, and loves to learn new things.

Requirements

• Familiarity with ERP/CRM Systems
• Familiarity with E-comm based applications
• MS Office skills
• Excel and Word
• 3-5 year customer service experience
• High School diploma or equivalent

Benefits

• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• Medical & Childcare Flexible Spending Accounts
• Education Assistance
• 401(k) with Matching
• Fitness Bank
• Pre-tax Transit Program
• PTO Bank
• Paid Holidays
• Paid Diversity Days
• Volunteer Time Off
• Referral Bonus Program
• Competitive wage ($20-$24 hourly)
• Hybrid work schedule