Command center operator

As a Unified Systems Operator at Kyndryl, you'll take on a critical role of monitoring, controlling, and maintaining cutting-edge systems across our expansive infrastructure environment.

Requirements

• Supporting customers with technical questions
• 1st level applications and OS support: Wintel/UNIX/Linux and network support
• Continuously monitoring and surveilling various data sources, systems, and processes
• Basic troubleshooting, understanding of user account management, and familiarity with common protocols such as DHCP, DNS, and HTTP
• Guiding customers according to solution trees and knowledge base to solve incidents and service requests
• Providing detailed information on all performed activities to the next appropriate level specialists according to the process
• Updating the on-call management system accurately and efficiently with call details, actions taken and resolution

Benefits

• Competitive salary
• Opportunities for growth and professional development
• Diverse and inclusive work environment
• Collaborative team environment
• Access to mentorship opportunities