Patient Educator Manager/Call Center Manager

The Aesthetic Center for Plastic Surgery (ACPS) is seeking a Patient Educator Manager/Call Center Manager to lead the Patient Education team and ensure best-in-class patient interactions, outstanding follow-up practices, and consistent consult-to-booking performance across the organization.

Requirements

• Minimum 3+ years of experience managing call center operations or a high-volume, phone-oriented customer service team
• Experience managing a team of at least four (4) employees
• Demonstrated success in coaching, developing, and elevating team performance
• Strong organizational skills with meticulous attention to detail and the ability to multi-task effectively
• Excellent verbal and written communication skills
• Professional, dependable, supportive, and solutions-focused leadership style
• Ability to think quickly and maintain composure in high-pressure or emotionally sensitive situations
• Strong patient-service mindset—and a friendly, engaging communication style
• Bachelor’s degree or relevant professional experience in lieu of degree
• Proficiency in Microsoft Word, Excel, Outlook, and scheduling or CRM software

Benefits

• Medical, dental, vision, and other comprehensive benefits
• Opportunities to influence patient experience at a premier surgical center
• A supportive environment grounded in excellence, compassion, and innovation