The Operations Manager Snack & Drink leads the daily execution and team management of the Snack & Drink business unit. This role is responsible for managing daily client communication, supervising site-level teams, ensuring operational discipline, maintaining service standards, and executing against financial guardrails established by the Director of Snack & Drink.
Requirements
- Serve as the primary point of contact for day-to-day client communication across all S&D sites
- Manage client requests, product adjustments, and operational changes within approved guardrails
- Respond to service issues and resolve escalations in a timely and professional manner
- Directly manage Assistant Managers, Site Leads, Attendants, Baristas, and Drivers within the S&D division
- Oversee scheduling, labor allocation, and coverage across all sites
- Conduct regular 1:1s with Assistant Managers and Site Leads
- Ensure performance management processes are followed consistently
- Recruit, onboard, train, and develop S&D frontline staff
- Set and maintain clear expectations for service standards, professionalism, and hospitality
- Foster a culture of accountability, teamwork, and operational discipline
- Oversee ordering and receiving processes across all client sites
- Ensure inventory systems are followed consistently, including proper storage, rotation, and cycle counts
- Monitor shrinkage and inventory discrepancies and take corrective action
- Enforce merchandising standards specific to each client site
- Implement and enforce standard operating procedures across all sites
- Ensure daily, weekly, and monthly operational checklists are completed
- Monitor time and temperature standards and food safety compliance
- Participate in developing and refining operational systems alongside the Director
- Provide feedback on operational inefficiencies and recommend improvements
- Partner with Culinary leadership to ensure smooth integration of in-house products into S&D programs
- Support Sales during program launches and transitions
- Communicate proactively with the Director regarding performance trends, risks, and staffing needs
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401k retirement account
- Commuter benefits
- Paid Time Off (PTO)
- Cell phone stipend
- Meals provided daily onsite
