The Salesforce Business Analyst will support the ongoing development of our technology platforms such as Salesforce.com deployments and analytics, and work closely with functional leaders, business units, and subject matter experts to identify, develop, and deploy new business processes.
Requirements
- Excellent project management skills.
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
- Creative and analytical thinker with strong problem-solving skills.
- Must demonstrate exceptional verbal and written communication skills.
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.
- Minimum two years of experience as a Salesforce.com administrator in a 200+ user organization.
- Two years of experience facilitating or supporting agile ceremonies and backlog management.
- Salesforce.com Admin (ADM201 or ADM211) certified preferred.
- ScrumMaster certification preferred.
- Experience in Sales, Service, and Community (Experience) Clouds.
- Ability to work in a fast-paced environment.
- Demonstrated exposure or interest in people leadership, including onboarding, upskilling, and fostering a strong team culture.
- Collecting and analyzing data to improve business processes and/or identify opportunities.
- Proven ability to design and implement new processes and facilitate user adoption.
- Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
- Strong understanding of Salesforce.com, best practices and functionality.
- Strong data management abilities.
- Documented history of successfully driving projects to completion.
- Demonstrated ability to understand and articulate complex requirements.
Benefits
- competitive salary and bonus eligibility
- day-one health coverage medical, dental, vision, life insurance
- vacation and company holidays
- 401(k) with 6% match
- Employee Stock Purchase plan (ESP)
- parental leave, wellness programs
