We are looking for a Principal Consultant to join our team. The role involves leading transformative technology strategies and managing large-scale programs. The ideal candidate will have a strong background in ITIL framework, effective RCA skills, and experience in managing multi-vendor engagements. The candidate will be responsible for delivering accountability and leadership to the overall CIS Portfolio and managing customer relationships with strong communication skills.
Requirements
- Minimum 10 years of overall experience in Infrastructure Service Delivery covering Cloud, Hosting and Network capabilities
- Strong experience in configuring and troubleshooting Windows Server 2012/2016/2019 and 2022
- Experience in Windows patching using SCCM and WSUS and ability to troubleshoot windows update issues
- Experience in configuring and troubleshooting windows file servers/DFS Namespaces
- Ability to migrate file servers from older operating systems to newer operating systems
- Hands-on experience in configuring windows DHCP server scopes/fail-overs and managing windows DNS servers
- Experience in managing large windows Infra in both Physical and Virtual platforms
- Expertise in firmware upgrades using management controllers like Dell iDRAC, HPE ILO, HPE OneView
- Expert Knowledge on Microsoft troubleshooting skills and tools. Including OS Hardening and Vulnerability assessment
- Experience with hypervisor and compute virtualization technologies (VMware, Vxrail, VSphere, vCenter, vCloud, VMware View, vRealize, vSAN, NSX, Microsoft Hyper-V)
- Expertise in VMware vSphere upgrade, P2V V2V Migration and Server Migration along with PowerShell scripting
- Design & Implementation of Disaster Recovery Solution with VMware SRM
- Strong Troubleshooting skills on ESXi servers using Command Line
- Expertise experience on Server platforms: Cisco Unified Computing Systems, HP, Dell, IBM server infrastructure
- Expertise on solving Performance issues and worked in resolving Major outages
- Expertise in performance analysis and tuning
- Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS)
- Configured Resource Pool, V Motion, Alerts, Alarms, NTP
- Performing Snapshots, Cloning, Cold Migrations and Hot Migrations
- Creating Templates from VMs, deploy VMs from templates and allocate resources
- Knowledge of AD group policies and expertise to troubleshoot AD replication issues
- Design, implementation, and maintenance of the Active Directory infrastructure
- Configuring and Administering Active Directory, DHCP, DNS management, TCP/IP, GPO
- Azure AD, DNS, DC, ADC, OU, GP, DHCP management
- Secure remote administration of the DCs and member servers managed by the Infrastructure Group
- Manage group policy at root of domain and for Domain Controllers OU
- Manage the root Users and the root Computers OUs
- Plan and manage all migrations and upgrades related to the AD or the DCs
- Group Policy Object (GPO) creation, troubleshooting, and management
- Ensuring adherence to Cyber Security Policy, security standards/procedures/guidelines in all daily activities and providing Tier 3 support for the Active Directory Federation Services (ADFS), SAML, web Single Sign-on (SSO), OAuth, certificate based authentication and PKI infrastructure related and Azure AD authentication technologies
- Experience in managing large scale programs upwards of 100+ people in global delivery model
- Delivery accountability and leadership to the overall CIS Portfolio. Expected to be liaison with customer Senior leadership including CXO levels
- Strong background of ITIL Framework with effective RCA skills across Infra Portfolio
- Co-ordinate with client on overall portfolio projects performance, metrics & to manage customer relationship with strong communication skills
- Reviews: Conduct program reviews with relevant stakeholders to identify / manage issues & risks and ensure smooth delivery provide delivery governance and resolve escalated project issues affecting the program
- Experience in managing multi-vendor engagement and, 3rd party [external] and multi-teams [internal] and ability to understand the dynamics and protecting the interests of all concerned parties
- Ensuring compliance with Cybersec policies, standards, and regulations
- Implementing and monitoring cybersecurity measures to protect data and systems
- Planning processes and procedures for overall delivery governance
- Understanding Managed Service Contract, understanding, planning deliverables and overall execution
- SLA, KPI deliverables progress check, artefacts collection and control
- Resource utilization and alignment as per program delivery guidelines
- Lead the team, develop and report to internal reports to Infosys account team (on-time)
- Resource management – Leave management, Roster, Utilization, Attrition, evaluation, replacement, growth etc.
- Onboarding & Offboarding resources, Hiring, Pipeline management
- Rewards and recognition
- Team development, training, learning, certifications
- Resource cross skill initiatives
- Service quality, improvements, automation
- Excellent customer-facing skills
- Excellent written and verbal communication skills
- Strong attention to detail and outstanding analytical and problem-solving skills
- Tertiary Qualification in IT / Computer Science / related discipline
- Windows Certification will be preferred
Benefits
- Income Protection Insurance
- Paid Parental and Volunteer leaves
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid, reviewed case-by-case basis)
- Health Insurance Discount and Well-being Program
- Access to Fitness and Gym Memberships
- Salary packaging and novated leasing
