Desktop & Office 365 Engineer

The Desktop & O365 Engineer provides day-to-day technical support and maintenance of desktops, laptops, mobile devices, and related peripherals. The role involves installing, configuring, and troubleshooting hardware, operating systems, and Microsoft Office 365 applications. The engineer will monitor performance, respond to incidents, and resolve technical issues promptly to minimize downtime.

Requirements

• Provide 1st and 2nd line support for desktops, Microsoft 365 applications, and endpoint devices.
• Manage hardware procurement, repairs, and asset tracking; configure devices using Microsoft Intune.
• Administer Office 365 tenant, user accounts, permissions, and security settings.
• Assist with endpoint protection, patching, and security compliance.
• Support cloud network connectivity and collaborate with infrastructure teams on network devices.
• Coordinate with vendors for support and escalate incidents as needed.
• Document procedures and create user guides.
• Recommend improvements to enhance system performance and security.
• Provide training and support to end-users on Microsoft 365 tools.

Benefits

• Competitive salary
• 25 days annual leave entitlement plus 8 bank holidays
• Pension scheme
• Private Medical Insurance
• 60-40 Hybrid working after successful probation period
• Training and development
• Free gym access in the building