Account Manager, SLED (California)

ID.me is seeking a Senior Strategic Account Manager (SAM) to lead the health, retention, and expansion of State, Local, and Education (SLED) accounts. The role requires 7-15 years of experience in Public Sector account management or sales, with a proven track record of managing multi-million dollar SLED portfolios. The SAM will be responsible for quota attainment, land and expand strategy, upsell execution, renewal and retention excellence, and strategic account governance.

Requirements

• 7-15 years of experience in Public Sector account management or sales
• Quota performance: consistent history of hitting both retention targets and expansion/new business quotas
• SLED procurement mastery: expert-level knowledge of existing contract vehicles (NASPO, GSA, state-specific term contracts)
• Political savvy: ability to navigate the'revolving door' of government leadership and maintain account stability during administration changes
• Analytical growth mindset: skilled at looking at a massive state agency and mapping out a 3-year growth plan to capture every available sub-department
• Collaborative leadership: experience working closely with Customer Success, Support, and Professional Services to ensure the customer is 'healthy' enough to buy more
• Startup agility: comfortable in a high-growth environment; self-starter who doesn't wait for a lead to land in their lap
• Consultative problem-solving: experience identifying business issues, understanding the impact it has, and designing solutions that align with product offerings and company objectives

Benefits

• Comprehensive medical, dental, vision, health savings account
• Flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
• Basic and voluntary life and AD&D insurance
• 401(k) with company match
• Parental leave
• Unlimited paid time off subject to the terms and conditions of the PTO policy
• Short and long-term disability insurance
• Accident and critical illness insurance
• Referral bonus policy
• Employee assistance program
• Pet insurance
• Travel assistant program
• Wellbeing and childcare discounts
• Benefit advocates
• Learning and development benefit