
Job description
The Sr. Manager, Digital Product Management (Customer Service Platform) owns the end-to-end strategy, roadmap, and business outcomes for HCA’s customer service CRM platform. This role is accountable for defining the product vision, translating customer and business needs into scalable solutions, and ensuring measurable impact cross the customer lifecycle and associated workflows.
Company

Finance
Hyundai Capital America (HCA) is one of the largest auto-finance providers in the U.S., delivering installment loans, leasing, and financing solutions through the Hyundai Motor Finance®, Genesis Finance®, and Kia Finance America® brands. The company supports both consumer and commercial customers and provides inventory, real-estate, and operating-capital financing to Hyundai, Genesis, and Kia dealerships nationwide. HCA’s subsidiary, Hyundai Protection Plan, Inc., offers vehicle service contracts and protection products under the Hyundai, Genesis, and Power Protect brands. With a presence in 14 countries and a global partnership led by Hyundai Capital Services in Korea, HCA combines deep industry expertise with a commitment to customer service and innovative financial solutions. Employees benefit from competitive compensation and global rotation programs that foster cross-border collaboration.
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