Manager, Learning & Capability Building (Technology & Governance) - Hybrid Chicago

The Opportunity Hyatt Hotels Corporation seeks an enthusiastic Manager, Learning & Capability Building to join our Global Learning & Capability Building team. In this role, you will collaborate closely with Global Talent, Functional Learning, Human Resources (HR) Evolution, and HRIT teams to strengthen Hyatt’s global learning ecosystem and its impact. You will play a key role in enhancing how learning is designed, delivered, and measured—ensuring programs align to business goals, skills, and measurable outcomes. This role contributes to building capability across the organization through learning consultation, evaluation practices, and learning technology solutions.

Requirements

• Design, develop, deliver, and maintain a Learning Experience Designer (LXD) and Learning Management System (LMS) Administrator certification programs to build capability across learning teams.
• Manage day-to-day learning technology vendor relationships and LMS/Learning Experience Platform (LXP) administration in partnership with HRIT, ensuring systems support learning delivery and reporting needs.
• Support learning intake and consultation by partnering with stakeholders to assess needs, recommend solutions, and align requests to business goals, skills, and measurable outcomes.
• Support the maintenance and application of global learning design standards across blended modalities (e.g., digital, virtual, in-person), ensuring consistency, quality, and alignment to Hyatt’s experience and measurement expectations.
• Execute and maintain learning evaluation and effectiveness practices, applying frameworks (e.g., Kirkpatrick, ROI) and supporting consistent measurement across programs.
• Analyze learning and performance data to generate insights, dashboards, and recommendations, partnering with Global Talent, Functional Learning, and data & analytics teams.
• Monitor learning trends and performance data to identify opportunities for innovation and continuous improvement.
• Maintain tools, templates, and documentation that support consistent evaluation and reporting practices.
• Contribute to cross-functional initiatives that enhance Hyatt’s learning ecosystem and colleague experience.

Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match